Our Refund Policy was last updated on 11/03/2025

Thank you for purchasing a product from Mobility Intelligence Softwares.The following terms apply to any installation or customization work you have purchased or requested from us.

Definitions and Interpretation

Interpretation

Words with capitalized initials are defined according to the conditions outlined below. These definitions apply consistently, whether used in singular or plural form.

Definitions

For the purpose of this Refund Policy:

• “Company” (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Mobility Intelligence Softwares.
• “Orders” refer to your request to purchase installation or services from Us.
• “Website” refers to Mobility Intelligence Softwares, accessible at https://misoftwares.in/.
• “You” refers to the individual, company, or legal entity accessing or using the service.
• “Codecanyon” refers to the international marketplace where we offer our products, applications, and software.

*Order Cancellation & Refund Policy*

Once the project begins and payment is made as per the agreement, the amount is non-refundable. However, since we provide a service that does not start immediately, You may request a refund within 24 hours of payment.

If the installation or customization process is already in progress and a new version of the software is released on CodeCanyon, We are not obligated to upgrade the installation or customization to the latest version.

Additionally, We are not responsible for any issues that arise if You apply updates to your system yourself. If You require assistance with upgrading your system, it must be handled as a separate request.

*Installation Support Policy*

Support will not be provided after the installation or customization process is completed. However, before the application is released or during the customization process, You are entitled to two revision requests. No further revisions will be accepted after the application is released or the codebase is handed over to You.

By placing an order for any of our Installation/Customization services, You acknowledge that You have carefully read and understood these policies. This also confirms that You agree to and fully accept the terms outlined. If You do not agree with these terms and policies, We kindly ask You not to proceed with the order.

*Extended Support Policy*

At Misoftwares, we offer 6 months of free technical support from the date of purchase for any software source code purchased through CodeCanyon. This support covers assistance with technical issues related to the software source code.

Please note that the extended support period is strictly limited to technical issue resolution and does not include customization, development, or consulting services.

*Project Duration Terms*

The project duration will be calculated starting from the date on which the Android APKs are delivered to the customer.

It is the customer’s responsibility to provide all necessary access credentials (such as Play Store and App Store accounts) and confirm any final submissions required for publishing the app. If the customer fails to provide the required access and confirmations within the agreed project timeline, the seller will not be held responsible for delays or the non-submission of the app to the respective app stores.

Please note, if the customer receives the APKs but does not respond or provide the necessary inputs within the defined timeline and returns after several months, it may result in additional work. This could include the need to rebuild or significantly update the app due to changes in mobile operating systems, SDK versions, or other technical upgrades that may have occurred during the inactive period. In such cases, extra charges may apply for rework, and timelines will need to be reassessed accordingly.

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Any requests beyond technical issue fixing will incur additional charges.

If you have any questions regarding our support policies or services, feel free to contact us.

Thank you for choosing Misoftwares!